The transportation industry is a wide network inextricably linked with the basic economic activity at the very core of the supply for customer needs and demands. When we think of the transportation business we imagine the truck drivers taking long hours on the road in order to deliver the cargo on time and safely. However there are plenty of more dedicated people working behind the truck drivers carrying the freight from place to place. Together, they all make a company successful in the transportation business. Every member and worker is crucial in the chain of transportation, from the person who receives the calls of the clients to those who help unload the truck.
There are those material moving workers who help with the loading and unloading of the freight. These workers are usually unskilled workers who help by taking down the cargo moving it to warehouses. This work can be done by operators who use machinery to move heavy materials or by laborers who just use their physical strength to move things.
The dispatchers schedule and coordinate the routes of truck drivers. They are assigned to a specific area and are put in charge of all the communication. These workers benefit the most from the new advances in technology, they depend heavily on the computers and the satellite systems that allow full and exact communication with the truck drivers. This way, they can be more in control of any contingency that emerges on the way. Dispatchers have the responsibility of dealing with any problem or emergency that the driver might have.
On a more administrative level, there are those workers who are responsible for the sending and the receiving ends as well as for the period of time when the freight is on the road. These are shipping, receiving and traffic clerks whose work is mainly to keep an accurate record of all the comings and goings in the company. They make sure the right freight is being sent over and that the right one was received.
These clerks work closely with the billing and posting clerks and machine operators, other administrative positions. The billings clerks keep a record of the negotiations with the client about the costs of shipments and reviews the purchase orders and errors on the billing invoices. There are also those who deal with customer service making sure that every customer is fully satisfied with the service and that there will be a retention of clients who trust the quality of the transportation company.